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At the center of this architecture is the e-business application, which is responsible for three elements:
1. The best-of-breed functionality required supporting a specific business process, such as quoting, proposal generation, or planning for a business activity;
2. Predefined access to resources (data, content, existing applications and services) both inside and outside the enterprise firewall that are associated with a specific business process;
3. Automatic aggregation of the most critical and/or frequently used outside resources.

The business context in turn defines the internal and external resources accessed and aggregated by the portal application. Clearly, the resources required for a procurement application are different from those needed by a customer support solution. These external resources fall into next classifications: Project Management, Communication Services (eServices), Activity Management, Workflow management, Information Services, eCommerce Services, Accounting & Billing and future services like eContent and Data, or Existing Enterprise Applications.


Applications developed can be globally deployed to any user (customer, prospect and business partner) with access to the Internet. The boundaries of an enterprise and its internal IT staff are no longer a limiting factor.

User organizations also have the option of hosting an application at an application service provider (ASP) should needs dictate. The amount of available functionality and information increases by order of magnitude. Applications can leverage the work of others outside the enterprise and are more likely to deliver the services end-users need. Finally, and most importantly, the architecture provides the flexibility that organizations need to take quick advantage of new e-business opportunities as they emerge. There is an expanded set of potential end-users. For example, the core functionality of a customer support application deployed to call center agents is to log, track, and escalate customer service incidents. 




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